Please see Important Safety Information Below
Last updated and effective as of: September 1, 2019
This Website, www.swissarmy.com and www.victorinox.com (the “Website”), is owned and operated by Victorinox Swiss Army, Inc. (“Victorinox”, “We” or “Us”). Victorinox Swiss Army, Inc. offers this Website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. This Website is intended for users in the United States only.
In United States: (800) 442-2706
M-F, 9 am-5 pm (EST)
PERMITTED USE OF THE WEBSITE
The images, code, graphics and other media made available by Victorinox Swiss Army on this Website solely for your personal, non-commercial use. Other than temporary downloads as necessary to access this Website (which will only be stored as long as is necessary for such access), the Materials on this Website may not be copied, distributed, downloaded, transmitted, modified, posted, published, reproduced, reused, republished, reposted, uploaded, displayed, sold, publicly performed, or otherwise used without the expressed written permission of Victorinox Swiss Army.
All Materials included on this site are the property of Victorinox Swiss Army or its content suppliers and protected by U.S. and international copyright laws. The collection, arrangement and assembly of all Materials on this Website is the exclusive property of Victorinox Swiss Army and is protected by U.S. and international copyright laws. All software used on this Website is the property of Victorinox Swiss Army or its software or content suppliers and protected by U.S. and international copyright laws.
The use of the Materials on any other Website or in a networked computer environment is prohibited.
A breach or violation of any of the Terms will result in an immediate termination of your use and legal action.
The Website is available only to individuals/entities able to form legally binding contracts under applicable law. Without limiting the foregoing, Victorinox Swiss Army services are not available to minors. Victorinox Swiss Army may refuse access to the Website to anyone at any time and reserves the right, at our sole discretion, to terminate one’s ability to access the Website and/or any other product of service provided.
You may use this Website without registration, but creating an account makes purchasing easier, as it enables us to stay in contact with you. Your account is for your sole, personal use; you may not authorize others to use your account; and you may not assign or transfer your account to any other person/entity. Victorinox Swiss Army may suspend or terminate your access at any time with or without notice.
You shall: (i) have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all content and data submitted to or published via the Website by you; (ii) comply with all applicable laws (including but not limited to export laws) in using the Website; and (iii) use the Website solely in accordance with online user guides/instructions made available on/through the Website. You shall not disclose or share any ID(s) and password(s) used to access this Website. You are responsible for all activity that occurs under your ID(s) and password(s). You agree to notify Victorinox Swiss Army promptly upon becoming aware of any unauthorized access or use of the Website by any party.
You agree not to: (a) Use or access the Website for any purpose that is unlawful or prohibited by the Agreement or display, transmit or otherwise make available on or through the Service material that is infringing, threatening, harassing, libelous, hate ful, racially or ethnically objectionable, unlawful, tortious, harmful to children, invasive of another's privacy or violative of third party privacy rights; (b) Use or access the Website to solicit others to perform or participate in any unlawful acts; (c) Use or access the Website to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) Use or access the Website to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (e) Reverse engineer, decompile, modify, or create derivative works from any software or materials accessible by or on the Service; (f) Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Victorinox without express written consent; (g) Make any commercial or non-fair use of the copyrights, trademarks, logos, symbols, or any other mark, device, or commercial identifier of Victorinox Swiss Army or any of our third party licensors without the express written consent of Victorinox Swiss Army; (h) Use or access the Website in a manner that could damage, disable, overburden, or impair any Victorinox Swiss Army server or the networks connected to any Victorinox Swiss Army server; (i) Interfere with any third party's use and enjoyment of the Service; (j) Use or access the Website to collect or track the personal information of others (k) Attempt to gain unauthorized access to the Service, accounts, computer systems, or networks connected to any Victorinox Swiss Army server through hacking, password mining, or any other means; (l) Sublicense any license granted in or to materials on the Service (whether or not any of such acts are for commercial gain or advantage); (m) Access the Service in order to build a competitive product or service, or copy any features, functions or graphics of the Services; (n) Use spiders, robots, data mining techniques or other automated devices or programs to catalog, download or otherwise reproduce, store or distribute content available on the Website; (o) Use any manual process to monitor or copy any of the material on the Website, or for any other unauthorized purpose without Our prior consent; (p) Introduce viruses, Trojan horses, worms, logic bombs, or other material which is malicious to technologically harmful; or (q) Resell use of, or access to, the Website to any third party.
We reserve the right to terminate your use of the Service or any related Website for violating any of the unauthorized uses.
PRODUCTS AND ORDERING
PRODUCTS, SPECIFICATIONS AND PERSONALIZATION
The inclusion of any products or services on the Website does not imply or warrant they’re availability at any particular time or that the listed attributes are accurate or complete. In the event a product is listed at an incorrect price due to typographical error or error in pricing or other information, Victorinox Swiss Army retains the right to cancel orders of any such product, whether or not the order has been confirmed and/or your credit card or other payment method has been charged. The actual color of products you see will depend in part on your computer system, and we cannot guarantee any color or texture or detail of actual products will be accurate. Further, we do not endorse and have not verified the accuracy or reliability of any opinion or statement made on the Website by any third party, including but not limited to customers, manufacturers, distributors or suppliers of products and services sold through the Website. In addition, we may make changes to information about price, availability or other product attributes without notice.
We offer personalization for certain products. You are responsible and liable for ensuring that your personalization does not infringe any third party rights. Customer participation in product personalization indemnifies and protects Victorinox Swiss Army from responsibility for infringement on third party rights. Victorinox Swiss Army is not responsible for any infringement of third party rights. You are fully responsible for the proper provision of personalization orders. It is strictly forbidden to use language that is coarse, discriminatory, racist, sexist or which glorifies violence. Victorinox Swiss Army reserves the right to cancel orders that are not in line with these provisions or that may bring harm our brands, products or reputation.
Your receipt of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. By placing an order, you represent that the products ordered are legal to possess/use where you intend to possess/use them and will be possessed/used only in a lawful manner, in accordance with all applicable laws, rules and regulations, including copyright law. We may require additional verifications or information prior to acceptance and/or shipment of any order. If we reject, limit, or otherwise modify your order, we will attempt to notify you via e-mail or phone call. If we cancel an order or any part of an order for which we have already charged you, we'll refund the full amount of the canceled portion of the order. Please also review our shipping terms and return policy in the sections below.
IMPORTANT SAFETY INFORMATION
Knives and implements can cause serious injury. Use, sharpen and care for them carefully and responsibly and only for the purpose for which they are intended. For example, never use a knife blade as a pry bar. Keep out of the reach of children and exercise parental supervision at all times.
Prices shown on swissarmy.com/us and victorinox.com/us are displayed in U.S. currency and are valid only in the United States. Prices are subject to change at any time without notice.
You agree to provide current, complete and accurate purchase and account information for all purchases made with Victorinox Swiss Army. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so we can complete your transactions and contact you as needed.
TAXES AND FEES
Consumers in select states (CA, CO, CT, GA, MO, NY, TN and TX) will see an estimate of applicable sales tax on their order confirmation. This amount is derived from fluctuating s ales taxes across all affected states. The amount that appears on your order confirmation may be slightly different than the amount you are charged during the final transaction.
SHIPPING AND TRANSIT
Please allow 48 hours to process and ship your order. For all personalized orders, please allow an additional 3-5 business days to build your product prior to shipping. Actual delivery time will vary based on shipping method. Shipping within the United States are charged at the rates listed below. Returns are free of charge.
3-Day Air: $Free
Two-Day Air: $12.95
Next Day Air: $14.95.
Fragrances shipped exclusively via ground.
Shipping to addresses associated with the US military is available. On the shipping page, enter the APO or FPO in the “City” field and select one of these choices from the “State” drop-down menu: AA for Armed Forces of America; AE for Armed Forces Europe; AP for Armed Forces Pacific
Your package number will be listed in your shipping confirmation email. Use this number to track the shipment via FedEx. Registered customers will find a link to the order tracking number under “My Orders”.
Shipping estimates are subject to change without notice based on promotions, personalized orders, etc.]
DAMAGE IN TRANSIT
Damage during shipping is rare, but you should always check for evidence of damage or loss before signing for any shipment. Do not accept any shipment that has apparent damage until the carrier notes and acknowledges such damage in writing. Keep original packing materials until equipment has been fully examined in operation. You are responsible for filing all claims for damages directly with the carrier. If you experience problems with your shipment, please contact us at (800) 442-2706.
Victorinox Swiss Army assumes no responsibility or liability for shipping errors or shortages discovered or reported later than 30 days after receipt of shipment from the carrier.
RETURNS, REFUNDS AND CANCELLATIONS
You can return any item ordered, other than a personalized order, from the online shop within 30 days of receipt. In the case of damaged or defective item, please contact our customer care team immediately at (800) 442-2706.
A “personalized order” refers to any order created and ordered via the Victorinox Swiss Army Custom Program.
Personalized orders may not be returned.
Any use or damage by you, or damage due to your improper repackaging, may result in further charges as necessary to place the returned items in a condition that will allow them to be resold; or in the rejection of the returned goods by Victorinox Swiss Army.
Once you have completed the online return process, a return form will become available to print and enclose in your parcel sent with the delivery. Use this to return the goods free of charge. Expect to receive notification of a successful return after the warehouse has received and processed your request.
In order that we can process your return quickly, please note the following:
1. Complete the online return form at https://www.victorinox.com/us/en/onlinereturn/findorder
2. Always use the original packaging
3. Label these with our pre-paid FedEx shipping label
Returned items must be accompanied by the original labels and fastenings, and should be in a state expected after normal usage in inspecting and trying on the product. Victorinox Swiss Army is unable to sell any returned items with a strong odor or other signs of use. We reserve the right to assert claims for compensation in such cases.
Swiss Army Knives, Cutlery, Watches, Apparel and Fragrances returns must be sent to:
Attn: Online Returns – RA#
7 Victoria Drive
Monroe, CT 06468 U.S.A.
Travel Gear returns must be sent to:
Victorinox Travel Gear
Attn: Online Returns – RA#
13890 Corporate Woods Trail
Bridgeton, MO 63044 U.S.
Victorinox Swiss Army will process your refund as quickly as possible. If after examination of your return there will be a credit in your favor, we will refund the amount immediately to the credit card used when ordering. You will be notified about your successful return by e-mail. Please allow two billing cycles for this credit to appear on your credit card statement.
A cancellation on the Website is not possible. If you wish to cancel your order, please contact our Customer Service team immediately at 1-800-442-2706 or via e-mail (firstname.lastname@example.org) so we can determine whether or not cancellation is possible. If your order is already in order picking, a change or cancellation is not possible.
KNIVES AND TOOLS
Victorinox AG guarantees all knives and tools to be of first class stainless steel and also guarantees a lifetime against any defects in material and workmanship (with the exception of electronic components, which are guaranteed for two years). Damage caused by normal wear and tear, misuse or abuse are not covered by this guarantee.
Your Victorinox Swiss Army Travel Gear product is backed by that same commitment to excellence and performance as the Original Swiss Army Knife.
Each Victorinox Travel Gear design is subjected to as many as 30 rigorous tests, simulating the most extreme real-world scenarios and environmental conditions. Our testing regimen ensures the precision, strength and durability you expect from the Victorinox brand. A certified technician meticulously inspects each individual Travel Gear piece being it is packaged. As a result, we guarantee every product we make to be free from manufacturing defects for the duration of the warranty period. In the unlikely event that your product displays defect of a functional nature covered under warranty, a global network of Authorized Service Centers stands ready to provide you with service anywhere in the world.
Furthermore, Victorinox understands that product wear and tear over time or under frequent use is inevitable and can be expected. While our warranties do not cover natural wear and tear, we do keep an inventory of replacement parts and, whenever possible, we will gladly repair damage resulting from wear and tear for a nominal fee.
INTELLECTUAL PROPERTY AND USER CONTENT
Victorinox Intellectual Property Victorinox, or its licensors, are the exclusive owners of all designs, products, information and all copyrights, trademarks, and other intellectual property or proprietary rights contained on or used in connection with the Website. Except as set forth herein or authorized by Victorinox Swiss Army, you agree not to copy, distribute, modify or make derivative works of any materials without the prior written consent of the owner of such materials or a legal right to do so.
USER COMMENTS, FEEDBACK, AND REVIEWS
Victorinox Swiss Army may permit you to post ratings, reviews or otherwise share your thoughts or content in a public manner on the Website (“User Content”). You hereby grant us a perpetual, irrevocable, royalty-free license to use, display, catalog, modify, edit, adapt, compile, distribute or otherwise exploit any User Content posted or transmitted by you to or through any service on the Website. We may also use your name or the screen name associated with the User Content. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related Website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. We may make all determinations as to what User Content is appropriate in our sole discretion. We may include, edit or remove any User Content at any time without notice.
DIGITAL MILLENNIUM COPYRIGHT ACT NOTICE
Victorinox Swiss Army respects the intellectual property rights of authors. To assist copyright owners, we have appointed an agent to receive notifications of claims or allegations of copyright infringement regarding materials available or accessible on, through, or in connection with the Website. If you believe any materials on the Website infringe a copyright, you should provide us with written notice that at a minimum contains:
(i) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
(ii) Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online Website are covered by a single notification, a representative list of such works at that Website;
(iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
(iv) Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an email address at which the complaining party may be contacted;
(v) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
(vi) A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Any person authorized to act for a copyright owner may notify us of such claims by contacting us in writing at the following email or US Postal address:
Attn: Copyright Agent
Victorinox Swiss Army Inc.
7 Victoria Drive
Monroe, CT 06468 United States
ERRORS, INACCURACIES, AND OMISSIONS
The information in the Website may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We do not, however, guarantee that any errors, inaccuracies or omissions will be corrected. We reserve the right to refuse to fill any orders that you may place based on information on the Website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
We undertake no obligation to update, amend or clarify information on the Website, including without limitation, pricing information, except as required by law.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
LINKS TO THIRD PARTY WEBSITES
This Website may contain links to other Websites not maintained by us, such as third party sites where you can buy Victorinox products. We encourage you to be aware of when you leave our Website, and to read the terms and conditions and privacy statements of each and every Website that you visit. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or Websites, or for any other materials, products, or services of third-parties.
The existence of a link between this Website and any other Website is not, and shall not be, understood to be an endorsement by us of the other Website or their non-Victorinox Swiss Army products.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party Websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
NO WARRANTIES; LIMITATION OF LIABILITY
THE WEBSITE, INCLUDING ALL CONTENT MADE AVAILABLE ON OR ACCESSED THROUGH THE WEBSITE, IS PROVIDED “AS IS” AND WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER FOR THE CONTENT ON THE WEBSITE. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF OUR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. WE DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, NON-INFRINGEMENT, TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SERVICE ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’ FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABILITY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
IN NO EVENT WILL WE BE LIABLE UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR OTHER CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST DATA, LOST OPPORTUNITIES, COSTS OF COVER, EXEMPLARY, PUNITIVE, PERSONAL INJURY/WRONGFUL DEATH, EACH OF WHICH IS HEREBY EXCLUDED BY AGREEMENT OF THE PARTIES REGARDLESS OF WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL WE BE LIABLE FOR DIRECT DAMAGES IN EXCESS OF THE GREATER OF (I) THE FEES PAID FOR A SPECIFIC PRODUCT PURCHASED BY YOU THROUGH THE WEBSITE OR (II) TEN DOLLARS ($10).
Some jurisdictions do not allow the limitation or exclusion of certain implied warranties, liability, incidental or consequential damages, so certain provisions of this Agreement may not apply to you.
American Arbitration Association
ANY CLAIM YOU HAVE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE DATE THE CLAIM ARISES. AS NOTED ABOVE, YOU AND COMPANY HEREBY VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT EITHER MAY HAVE TO A JURY TRIAL.
We will not choose to arbitrate any Claim you bring in small claims court. However, if such a Claim is determined by the court to be outside its jurisdiction, the parties agree that the dispute shall then be submitted to arbitration.
There has been an increasing trend in using arbitration as the default dispute resolution method to avoid class actions. The FTC has also expressed its preference for arbitration and more consumer friendly language. The AAA will also not enforce arbitrations against consumers unless there is consumer-friendly language in the terms. These provisions have been approved by the AAA.
Technically, the AAA wants you to register your arbitration clause and get it preapproved (and pay a fee for registration), but they will generally allow approval right before the arbitration occurs, assuming clause is adequate. Please let us know if you want to have it preapproved.
UNITED STATES OF AMERICA
Our Website is provided from the United States of America and all servers that make it available reside in the U.S.A. The laws of other countries may differ regarding the access and use of the Website. We make no representations regarding the legality of this Website in any other country and it is your responsibility to ensure that your use complies with all applicable laws outside of the U.S.A.