[ ]
This site requires JavaScript.
Please enable JavaScript.
Meta Navigation
Cart
Stores
Account
|
Log in
| en
Meta Navigation
Account
Logged out
Skip to Search and Main Navigation
Search
Search
Main navigation
Swiss Army Knives
Product Categories
Small Pocket Knives
Medium Pocket Knives
Large Pocket Knives
Garden & Sports
SwissCards
SwissTools
Manicure & Pedicure
Pouches & Accessories
Collections
Wood Collection
Alox Collection
Limited Editions
Camouflage Collection
Wounded Warrior
Outdoor Master
Inspiration
Personalization
Quality & other Facts
Carving with Kids
Inspiration & Stories
Wine Master
Victorinox Design Contest
Service
FAQ
Care Tips
Downloads
Cutlery
Product Categories
Chef's Knives
Steak Knives
Paring Knives
Bread Knives
Knife Blocks & Sets
Kitchen Utensils & Cutting Boards
Flatware
Collections
Swiss Modern
Fibrox
Grand Maître
Swiss Classic
Rosewood
Inspiration
Meet our Kitchen Helpers
Form Follows Function
Knife Masterclass
Knife Skills Videos
Service
FAQ
Care Tips
Downloads
Watches
Product Categories
Men's Watches
Women's Watches
Diving Watches
Chronographs
Business Watches
Pilot Watches
Mechanical Watches
Accessories
Collections
I.N.O.X.
Airboss
Alliance
Maverick
FieldForce
Inspiration
Watch Tests
Inspiration & Stories
Victorinox & Firefighters
Tips & Tricks
Future of Stainless Steel
Service
Instruction Movies
Manuals & Quick Guides
Replacement Straps
Watch Care Tips
Watches Warranty
Travel Gear
Product Categories
Carry-on Bags
Checked Luggage
Backpacks and Messengers
Briefcases
Duffel Bags & Totes
Wallets
Accessories
Collections
Luggage Hardside
Luggage Softside
Business Collections
Backpacks and Bags
Accessories
NEW: Connex Collection
Inspiration
Find the Right Luggage
Travel Inspiration
Service
FAQs
Program Registration
Downloads
Warranties
Fragrances
Product Categories
For Her
For Him
Refillable Fragrance Spray
Collections For Him
Swiss Army Steel
Swiss Army Rock
Swiss Army Classic
Swiss Army Altitude
Swiss Army Classic Sport
Swiss Unlimited Energy
Swiss Unlimited
Collections For Her
Swiss Army Eau Florale
Victorinox Ella
Swiss Army For Her
Swiss Army Victoria
Inspiration
Fragrance Bestsellers
Inspiration & Adventures
Five Life Hacks
Quality & other Facts
Fragrance Videos
Service
Victorinox
Company
Welcome
House of Victorinox
News
Careers
Press
Inspiration
Gift Finder
Victorinox Design Contest
#MyVictorinox
Back to School
Cutting Edge
Fall Colors Collection
Visit Us
Find a Store
Find a Service Center
Our Stores
Visitor Center
Country Representatives
Contact
Customer Service
Submit a Repair Request
Victorinox Catalogs
Corporate Gifts (B2B)
Submit your Product Idea
FAQs
Ordering
Payment
Shipping
Returns
Profile
General Questions
My Victorinox
Account & Newsletter Registration
Product Registration
Store Locator
My Victorinox
Wish List
Service Navigation
New arrivals
Gift Finder
Personalization
| en
Wish list
Compare
You are here:
Home
Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQ)
Orders
Orders
Payment
Payment
Shipping
Shipping
Returns
Returns
Customer Account
Customer Account
General Questions
General Questions
Loading ...
Close Window