CheckSmart will not operate in countries where GSM is not available. At this time there are two (2) countries where GSM does not function: Japan, South Korea. However, from time to time cellular carrier coverage can be interrupted or goes down for a period of time.

Yes, except for some models with thick metal where CheckSmart Luggage Tracker may not be able to effectively communicate.

You can place the Tracker anywhere inside the luggage.

You will not have any issues with airport security regarding your CheckSmart Tracker.

Yes, please download the Quick Start Guide (PDF) for more information.

There is a single red button for switching the device on and off. To switch the device on: hold the button down for 5 seconds. The red light will flash several times. Once the device has successfully connected to the cellular network, the green light will flash. To turn the device off: hold the red button down for 5 seconds. The light will flash several times then switch off.

To check the current status, quickly press the power button. The color of the light will indicate the status. Green: The device has successfully connected to the GSM network. Red: The device is currently not connected to the network. Blue: The device is currently in sleep mode and will try to reconnect to the network.

You will be notified shortly after every flight.

There are several potential causes:

1. Your luggage may still be at the original airport. Login to the CheckSmart website and check the last known location of your luggage. If the location has not changed, advise the baggage claim service to check whether or not your luggage has left the airport. Contact your carrier to retrieve your luggage.

2. Your luggage may have been placed on a different flight. You will then be notified once your luggage lands of the location. Contact your carrier to retrieve your luggage.

3. The batteries may have expired during the flight. We recommended that you change the batteries on a regular basis and monitor the battery levels.

There are several potential causes:

1. The airport stop-off with the missed notification may not have the required network coverage. While GSM service is available at most airports, coverage is not 100%.

2. The batteries may have expired during the flight on during one of the journey stop-offs. We recommended that you change the batteries on a regular basis and monitor the battery levels.

You will only be notified when the device travels near an airport location.

No. GPS generally does not operate within airport terminals and baggage loading areas. The CheckSmart Luggage Tracker device emits a signal that is used to determine its location, but does not use GPS.

No. Use two alkaline AA batteries. CAUTION: DO NOT USE LITHIUM-ION BATTERIES.

There is a battery level indicator visible on your login screen for each device. However, we recommended that you change the batteries on a regular basis and monitor the battery levels. CAUTION: DO NOT USE LITHIUM-ION BATTERIES.

The mobile app is supported on the following devices:

For iPhones - The App will work on iPhone 4S and higher that are running iOS 7 and higher. The Bluetooth 4.0 feature of CheckSmart will only work with iPhone 4S and higher.

For Android - The App will work on Android Devices with Android 2.3 (Gingerbread) and higher. The Bluetooth feature will only work with Android devices that support Bluetooth 4.0 and are running Android 4.3 and higher.

You can download the CheckSmart app from your mobile app store or using the links on the CheckSmart homepage.

Yes.

Apart from the activation and annual service fees no other charges apply to CheckSmart Luggage Tracker.

The CheckSmart Luggage Tracker comes with a limited 2-year warranty.