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Our North American offices located in Monroe, Connecticut and Vaughan, Ontario are the only authorized service centers for all Victorinox Swiss Army products.

Please note that the warranty does not apply to damage caused by abnormal or unreasonable use of any of cutlery products (including repairs or alterations made by anyone other than one of our Authorized Service Centers).

A $10.00 processing and handling fee applies for all Victorinox cutlery repairs (warranty and non-warranty).  This fee is assessed per item to cover all costs associated with processing necessary paperwork, postage, shipping and insurance.

Please put safety first when packaging your cutlery item for shipping.  Please package items securely in a sealed box thick enough so that any blades or tip cannot break through the box during shipping.

United States Service Center: 
Victorinox Swiss Army, Inc. 
To request a repair, please click here

Canada Service Center: 
Victorinox Swiss Army, Inc. 
c/o Repair Department.
1000 Edgeley Blvd., Unit 2
Vaughan, ON  L4K 4V4


Please ship via US Mail Certified, Registered Mail Insured, or by FedEx and retain the tracking number to easily locate repair.


Shop Victorinox Swiss Army online 24 hours a day, 7 days a week at