Please get in contact with an Authorized Victorinox Swiss Army service center and ship your watch via Certified or Registered Mail Insured, and retain the tracking number to easily locate the repair. It is recommended that you insure your package.
While there is no charge for repair or replacement of the watch during the warranty period, there is a $15.00 charge for postage, handling, and insurance which will be billed to you. Please reach out to your closest Authorized Repair Center to discuss methods of payment.
Your satisfaction with our Victorinox products and services is our highest priority.
Victorinox timepieces purchased from authorized retailers are eligible for our manufacturer’s three-year limited warranty, which covers defects to the hands, dial and movement.
Timepieces purchased from unauthorized retailers (online or in stores) are not eligible for our warranty. Warranty becomes null and void if serviced by an unauthorized Victorinox Swiss Army Service Center.
Makers of the Original Swiss Army Knife | Established 1884