Our North American offices located in Monroe, Connecticut and Vaughan, Ontario are the only authorized service centers for all Apparel product repairs.
Victorinox Swiss Army warranties our Apparel products for 6 months from the date of purchase against manufacturers defects. Please note that the warranty does not apply to damage caused by abnormal or unreasonable use of any of our fashion products (including repairs or alterations made by anyone other than one of our Authorized Service Centers).
$15.00 processing and handling fee applies to all Victorinox Apparel repairs. This fee is assessed per item to cover all costs associated with processing necessary paperwork, postage, shipping and insurance.
Our standard turnaround time for repairs is 6-8 weeks.
Victorinox Swiss Army Zipper repairs are replaced with generic zippers.
We do not stock parts and accessories from our clothing line here in the States.
Repairs cannot be done on Down Jackets or Down Vests.
Request a repair
Proof of purchase MUST be provided.
All garments MUST be cleaned prior to sending to us for repair.
Please ship via traceable method: US Mail Certified, Registered Mail Insured, or by UPS, and retain the tracking number to easily locate repair.
Canada Service Center: Victorinox Swiss Army, Inc. c/o Repair Department. 1000 Edgeley Blvd, Unit 2 Vaughan, ON L4K 4V4