Customer Service Travel Gear


Travel Gear Service Center


Your Victorinox Travel Gear product is backed by that same commitment to excellence and performance as the Original Swiss Army Knife.

Each Victorinox Travel Gear design endures as many as 30 rigorous tests, simulating the most extreme real-world scenarios and environmental conditions. Our testing regimen ensures the precision, strength and durability you expect from the Victorinox brand. Each individual Travel Gear piece is meticulously inspected by a certified technician before being packaged.

As a result, we unequivocally stand behind our products and guarantee every product we make to be free from manufacturing defects for the duration of the warranty period. In the unlikely event that your product displays defect of a functional nature covered under warranty, we have a global network of Authorized Service Centers ready to provide you with service anywhere in the world.

Furthermore, we understand that product wear and tear over time or under frequent use is inevitable and can be expected. While our warranties do not cover natural wear and tear, we do keep an inventory of replacement parts and whenever possible, we will gladly repair damage resulting from wear and tear for a nominal fee.

We want you to be happy with your Travel Gear purchase.

Rest assured, we’ve got you covered.


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