Fashion Repair Request

Our North American offices located in Monroe, Connecticut and Vaughan, Ontario are the only authorized service centers for all Fashion product repairs.

To request a repair, please click here to print and complete the Repair Request Form and mail it with your product and payment to the address below. 

Please note that the warranty does not apply to damage caused by abnormal or unreasonable use of any of our fashion products (including repairs or alterations made by anyone other than one of our Authorized Service Centers).

Repairs cannot be done on Down Jackets or Down Vests.  

Please include a check or money order in the amount of $15.00 (U.S. dollars) payable to Victorinox Swiss Army for shipping and handling on your repaired product.

United States Service Center:
Victorinox Swiss Army, Inc.
Service Center
7 Victoria Drive
P.O. Box 1212
Monroe CT 06468-1212

Canada Service Center:
Victorinox Swiss Army, Inc.
c/o Repair Department.
1000 Edgeley Blvd, Unit 2
Vaughan, ON L4K 4V4
Phone: 800-665-4095
905-760-1123
Fax: 1-855-807-1491

Please ship via US Mail Certified, Registered Mail Insured, or by UPS, and retain the tracking number to easily locate repair.

Shop Victorinox Swiss Army online 24 hours a day, 7 days a week at www.swissarmy.com