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Apparel Repair Request

Our North American offices located in Monroe, Connecticut and Vaughan, Ontario are the only authorized service centers for all Apparel product repairs.

Victorinox Swiss Army warranties our Apparel products for 6 months from the date of purchase against manufacturers defects. Proof of purchase MUST be provided and a $15.00 process and handling fee applies.  All garments MUST be cleaned prior to sending to us for repair.  Our standard turnaround time for repairs is 6-8 weeks.  Victorinox Swiss Army Zipper repairs are replaced with generic zippers.  We do not stock parts and accessories from our clothing line here in the States.

Please note that the warranty does not apply to damage caused by abnormal or unreasonable use of any of our fashion products (including repairs or alterations made by anyone other than one of our Authorized Service Centers).

Repairs cannot be done on Down Jackets or Down Vests.  

A $15.00 processing and handling fee applies to all Victorinox Apparel repairs.  This fee is assessed per item to cover all costs associated with processing necessary paperwork, postage, shipping and insurance.

United States Service Center:
Victorinox Swiss Army, Inc.
To request a repair, please click here

Canada Service Center:
Victorinox Swiss Army, Inc.
c/o Repair Department.
1000 Edgeley Blvd, Unit 2
Vaughan, ON L4K 4V4
Phone: 800-665-4095
Fax: 1-855-807-1491

Please ship via traceable method:  US Mail Certified, Registered Mail Insured, or by UPS, and retain the tracking number to easily locate repair.


Shop Victorinox Swiss Army online 24 hours a day, 7 days a week at