Premium Collections Deserve a Premier Level of Service and Support
Our premium collections are accompanied by a premier level of service and customer support. Provided to you at no additional cost, the Travel Luxury Care™ Program (TLC) includes the following benefits:
Carry With Confidence™ Plus Guarantee
Every eligible style is guaranteed to be free from manufacturing defects in materials and workmanship for the life of the product. The Carry With Confidence™ Plus Guarantee also covers repairs of a functional nature if the damage is caused from abuse or mishandling by a common carrier, such as an airline, taxi, train or cruise ship. If necessary, we will provide a bag to you in an expedited manner for use until your bag can be repaired or replaced.
Access to Exclusive Customer Service Representatives
Membership includes exclusive access to specially trained Customer Service Representatives with extensive knowledge of Victorinox Travel Gear products and services. For assistance, please dial 1-888-658-0717 inside the U.S or +1-314-447-3148 outside of the U.S. or e-mail us at TLC@trggrp.com.
Swiss Tracker™ Bag Tracking Program
Our Swiss Tracker™ Bag Tracking Program will help reunite you with your luggage should it ever be lost. Each bag contains a unique tracking number and a 24-hour-a-day, 365-days-a-year number to call collect from anywhere in the world. If someone finds your lost bag, they can simply call the number on the bag. We’ll arrange pickup and delivery to you — all at no cost to you.
TLC Membership Number & Wallet Cards
To provide you with the highest level of service, you will be assigned a TLC membership number which ties all of your bags’ Swiss Tracker™ numbers to your single TLC membership number. You will be mailed two wallet-size cards containing your TLC membership number and an exclusive Customer Service telephone number so you always have our contact information with you.
“First to Know” E-mail Program
As a member, you will also receive advance correspondence regarding new product introductions and special offers from Victorinox Travel Gear.
Already own an eligible bag? Register for the Travel Luxury Care™ Program now!