To find the Authorized Service Center closest to you please click here.
Please include the following information when submitting your repair/service request:
- Name (or person to contact in case of questions)
- Complete shipping address including any apartment or unit number (shipping is prohibited to PO Boxes with the exception of military bases)
- Phone number
- Email Address (this will be used to contact you about your repair/service request only)
- Proof of Purchase (if under warranty)
- Brief description of repair/service requested
For questions regarding your individual repair or our repair process, please call out Customer Support Department at 1-800-442-2706.
Please ship insured and via trackable means (UPS, FedEx, US Certified Mail, etc)
Victorinox Swiss Army is not responsible for any lost or stolen packages containing products for repair.
Repair or service inquiries for Canada should be directed to:
TRAVEL GEAR REPAIRS
Click here to view a list of Authorized Service Centers.
Travel Gear Customer Support:
USA & CANADA- Travel Gear Repairs ONLY
U.S. Email: email@example.com
Monday thru Friday 8:00 a.m. - 6:00 p.m. Central Time
Shop Victorinox Swiss Army online 24 hours a day, 7 days a week at www.swissarmy.com