Timepieces in need of repair (warranty and non-warrantied) may be sent to any of the following locations.
Please included the following information:
- Your name or a contact name
- Full shipping address, including any department number (no P.O. Boxes, please)
- Telephone number
- Email address
- Proof of purchase, if under warranty
- Brief description of repairs needed
To expedite the turnaround time for watch repairs, we recommend that you ship your repairs directly to the service center nearest you.
For issues with your timepiece please click here to visit the Timepiece Repair page and fill out the Timepiece Repair Request Form and mail it to us along with your timepiece to the closest Victorinox Swiss Army service center, see list below.
Please ship insured and via trackable means (e.g, UPS, US Mail Certified or Registered Mail Insured)
U.S. Authorized Service Centers
TIMEPIECES
Northern California
Golden Time
2426 Broadway
Redwood City, CA 94063
(650) 367-1251
leenim@sbcglobal.net
Southern California
Peter & Son
13050 San Vicente Blvd #116
Los Angeles, CA 90049
(310) 260-9191
peterandsonwatchco@gmail.com
www.peterandsonwatchcompany.com
Colorado
Matheu's Fine Watches
9315 Dorchester Street
Unit 106
Highlands Ranch CO 80129
1-888-340-9744
303-471-8463
www.matheusfinewatches.com
Florida
SWISStime care Inc.
5200 Blue Lagoon Dr.
Suite 260
Miami FL 33126
305-262-4888
www.swisstimecare.com
Illinois
Swiss Service Center, Inc.
17 1/2 Calendar Ct.
LaGrange IL 60525
708-482-0610
Fax: 708-482-1084
www.swissservice.com
Massachusetts
Watches Etc.
548 Washington Street
Wellesley MA 02482
Tel: 781-237-1620
Fax: 781-237-1330
www.watches-etc.com
The Watchmaker
379 Main Street
Stoneham MA 02180
781-438-6977
Email: bostonwatchco@gmail.com
www.thewatchmaker.com
Michigan
Dion's World of Watches
4301 Orchard Lake Rd
Suite 175
West Bloomfield MI 48323
248-539-1181
Email: dionswatches@aol.com
New York
Swiss Watch Repair Center
60 East 42nd St.
(between Madison & Park)
Suite 2328 - 23rd FL
New York, NY 10165
212-949-6522
www.swisswatchrepaircenter.com
Ohio
Mt. Washington Jewelers
2107 Beechmont Avenue
Cincinnati OH 45230
513-231-8735
Fax: 513-231-9758
Email: kenbosse@aol.com
Virginia
Anytime Watch Repair
4437 Brookfield Corporate Dr #103
Chantilly VA 20151
703-818-8007
Washington
The Watchworks
603 Stewart Street, STE # 915
Seattle WA 98101
206-682-7467
Email: thewatchworks@hotmail.com
Connecticut
VSAI Service Center
7 Victoria Drive
P.O. Box 1212
Monroe CT 06468-1212
800-442-2706
Drop-off or mail service only.
Authorized Service Centers for Diamond Timepieces
Dion's World of Watches
4301 Orchard Lake Rd
Suite 175
West Bloomfield MI 48323
248-539-1181
Email: dionswatches@aol.com
Mt Washington Jewelers
2107 Beechmont Ave
Cincinnati OH 45230
513-231-8735
Authorized Service Center for Dive Master 500M Timepieces
Dion's World of Watches
4301 Orchard Lake Rd
Suite 175
West Bloomfield MI 48323
248-539-1181
Email: dionswatches@aol.com
The Watchmaker
379 Main Street
Stoneham MA 02180
781-438-6977
Email: bostonwatchco@gmail.com
www.thewatchmaker.com
Watches Etc.
548 Washington Street
Wellesley MA 02482
Tel: 781-237-1620
Fax: 781-237-1330
www.watches-etc.com
Mt. Washington Jewelers
2107 Beechmont Avenue
Cincinnati OH 45230
513-231-8735
Email: kenbosse@aol.com
SWISS ARMY KNIVES
U.S. Service Center:
Service Center
7 Victoria Drive
P.O. Box 1212
Monroe CT 06468-1212
Drop-off or mail service only.
Canadian Authorized Service Center
Please be sure to register or insure your parcel before sending it in to any of the Service centers listed below. C.O.D. parcels are not accepted.
TIMEPIECES
To expedite the turnaround time for watch repairs, we recommend that you ship your repairs directly to the service centre nearest you.
Afin d'épargner du temps pour les réparations de montres, nous vous prions de les expédier directement au centre de service le plus proche.
EASTERN CANADA
Helvetia Service des Montres
1100 Ave des Canadian-du-Montreal
Montreal Quebec H3B 2S2
Phone: 514-861-2985
Fax: 514-861-7508
CENTRAL CANADA
Time Central
240 Riviera Drive Unit 1A
Markham, Ontario L3R 5M1
Phone: 416-633-2050 or
905-475-2050
Fax: 416-630-9796
Email: info@timecentral.ca
www.timecentral.ca
Watch Service Centre of Canada
40 Hayden Street
Toronto Ontario M4Y 1V8
Phone: 416-595-9709
Fax: 416-595-7261
Monday thru Friday 9:00 a.m. - 5:00 p.m. EST
WESTERN CANADA
Time & Gold
565 West Georgia Street
Vancouver British Columbia V6B 1Z5
Phone: 604-683-1812
Fax: 604-682-4961
www.timegold.ca
SWISS ARMY KNIVES
Product Questions:
CANADA
Victorinox-Switzerland
A Division of Swiss Army Brands Inc
c/o Repair Department
1000 Edgeley Blvd, Unit 2
Vaughan, ON L4K 4V4
Phone: 800-665-4095
905-760-1123
Fax: 1-855-807-1491
Repair Questions:
Canada Email: repairs@swissarmy.ca
General Inquiries Canada: info@swissarmy.ca
TRAVEL GEAR
Click here to view a list of Authorized Service Centers.
Customer Support:
USA
U.S. Email: service@trggrp.com
Phone: 888-658-0717
Monday thru Friday 8:00 a.m. - 6:00 p.m. Central Time
CANADA
Canada Email: info@victorinox.ca
Phone: 877-717-7466