Q. Where can I purchase a Swiss Army Knife?
A. You can purchase a Swiss Army Knife right here on our website. We have a vast assortment of great Swiss Army Knives. Click here to shop now. You can also find your local store by clicking here.
Q. Where can I purchase accessories for my knife?
A. Right here. Simply click on the "Replacement Parts" link in the Pocket tools category and pick out what you need. Or, click here.
Q. Must I send my knife in to have the toothpick, tweezers, and scissor spring replaced?
A. No, you can purchase all of these items on our website, click here. To replace the scales on your knife, please send your knife to our Repair Center. To learn how to replace scissor springs, please contact our consumer service department at 1.800.442.2706.
Q. Is there a charge for repairs? Will you bill me?
A. Your Victorinox Original Swiss Army Knife has a lifetime warranty against defects in material and workmanship. This warranty does not cover abuse, misuse, or normal wear and tear. If your knife is defective, Victorinox Swiss Army will repair or replace it, at our option, and send it back to you at no charge. Please include a check or money order in the amount of $5.00 (US Dollars) per item, payable to Victorinox Swiss Army to cover the cost of return shipping and handling. Please do not send cash. If there are any charges for repair we will contact you with an estimate prior to servicing your tool.
Q. Does Victorinox Swiss Army offer imprinting/engraving?
A. No, but the following authorized retailers offer a variety of imprinting and engraving options on Victorinox Swiss Army products:
- Gunther Gifts: www.swissknivesexpress.com
- Oregon Knife Shop: www.oregonknifeshop.com
- Swiss Knife Shop: www.swissknifeshop.com
Q. What is your warranty?
A. Victorinox Swiss Army, Inc. warrants its Victorinox Original Swiss Army Knives to be free from defects in material and workmanship for the entire life of the knife. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. If your knife has a manufacturer's defect covered by our warranty, we will either repair or replace this knife at our option, without charge when it is returned to an authorized Victorinox Original Swiss Army Knife dealer or is sent to our Consumer Repair Service noted above. Please include your name, address, and phone number with your return. Items not covered under warranty are: Scales, Scissor Springs, toothpick/tweezers, cybertool bits, and removable implements which can be purchased in Parts & Accessories.
Q. How long do repairs take?
A. Please call 800-442-2706 for current turnaround time.
Q. Will you make me a special knife?
A. We cannot make special knives for our customers. It would be cost prohibitive and time consuming. However, our line is extensive and can accommodate most requests. If you can't find what you need on our web site, please contact consumer service who should be able to determine what knife best suits your needs.
Q. What is the proper pronunciation of Victorinox?
Q. How can I find a dealer/store in my area?
A. Click on the "Store Locator" link located at the top of the website. Or, click here.
Q. How can I identify my knife as Victorinox?
A. You can tell you have a Victorinox Swiss Army Knife by looking at the base on the shank of the largest blade, it will say Victorinox.
Q. How do I care for my knife?
A. You should regularly clean and oil your knife to ensure that it functions properly. You can also easily sharpen the knife yourself with a sharpening stone.
Q. What is the makeup of steel?
A. All Victorinox knives are high carbon, stainless, first grade, A-quality stainless steel, x 50 CrMo. They are tempered to a 55-56 HRC hardness for optimum edge retention.
Q. Does Victorinox Swiss Army do engraving?
A. Swiss Army does not do engraving.
Q. Where is the toothpick and Straight pin located in your Swiss Army knives?
A. The toothpick is located on one end of the scales on the outside right beside the corkscrew. The straight pin can be found by pulling open the corkscrew and then look straight down where the corkscrew is attached at the base and you will see the head of the pin showing on the edge of the red scales inside.
Q. Can I visit the Victorinox Swiss Army factory in Switzerland?
A. We appreciate your interest in visiting our factory in Switzerland. Unfortunately, we do not offer factory tours due to our very strict visitation policy. However, we do have a store located on the factory property which is open to the public.
We've listed the address below if you decide to visit the store.
Q. How do I sharpen my blade?
A. You can sharpen using a whetstone at an angle of 15° - 20°. This will result in a cutting angle of 30° - 40°. If sharpening on a grinding wheel, always cool with plenty of water to avoid excessive temperatures.
Q. What is the purpose of the hook on my Swiss Army knife?
A. It is also called a parcel carrier, in which you put the string of a parcel on the hook instead of your hand to make transportation that much easier
Q. Is Swiss Flash drive interchangeable?
A. Yes - any Victorinox Swiss Army drive will fit the body of your knife both MB and GB.
Q. How do I care for wood handles?
A. Do not put in the dishwasher. Hand wash and dry right away. Use oil to condition the wood - linseed oil works well.
Q. Which metal handled knives can be engraved?
A. The alox or stainless handled knives will have an engraving panel in which to engrave on, located on the opposite side of the shield. The large blade on all of our knives can also be engraved for personalization
Q. Can you send me scales?
A. No, we do not send scales, but you can send your knife in to have the knife handles replaced.
Q. How do I install the spring in my Swiss Army Knife?
A. Please click here for instruction and diagrams on how to install your new scissor spring. You can follow these instructions when replacing a large or a small scissor spring.
Q. What oil should I use for my Swiss Army Knife?
A. When selecting knife oil, various properties need to be taken into account, including the legal provisions relating to the food safety. Some oils intended for pocket knives do not provide satisfactory lubrication or may even prevent the knife working properly (causing it to stick, for example). The main features of this multi-purpose oil are: neutral odor and taste, highly resistant to ageing, good wear and corrosion protection qualities, suitable for use with food. We highly reccommend using our multi-tool oil. Click here to shop now.
Q. Do pouches have warranties?
A. No, our pouches are not warranty as they are subject to wear.
Q. Do USB or Swiss Cards have a warranty?
A. Our USB’s have a warranty for two years with a proof of purchase against any defects; please contact 800-442-2706 if you are having issues with your device. Our Swiss Card case has a warranty for one year after purchase with a receipt.
Q.Why Should I choose Victorinox Swiss Army over a competitor brand?
Click here to read an overview on why to choose a Swiss Army Knife over our comepetitors.
Q.How should I care for my Swiss Army Knife? How do I clean my knife? and resharpen the blade?
Click here to read about cleaning,sharpening and care instructions for your Swiss Army Knife.
Victorinox Swiss Army believes sustainability is important to the manufacturing process. Watch how Victorinox Swiss Army achieves production of it's products while incorporating environmentally friendly practices. Click here to watch now.
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