TERMS AND CONDITIONS
1. General:
(A) All quantities and items ordered are subject to availability.
(B) All orders are subject to acceptance by Swiss Army Brands, Inc., Shelton, Connecticut.
2. Prices:
Prices and terms are subject to change without notice. Orders will be billed at prices and terms in effect at time of shipment.
3. Payment Terms:
(A) Full payment is due net 30 days from date of invoice.
(B) We do not ship any merchandise on consignment. All orders are accepted and the above terms extended subject to the approval of Swiss Army Brands, Inc., Credit Department.
4. Shipping Terms:
(A) All orders of Victorinox products included in this price schedule will be shipped FOB our warehouse, Shelton, CT.
(B) We will make every effort to comply with requested ship dates and to instruct carriers to schedule delivery appointments when requested on purchase orders. However, Swiss Army Brands, Inc. retains the right to route shipments and to ship in the most practical manner, at its sole discretion, regardless of special routing instructions listed on the purchase order.
5. Back Orders:
All Victorinox back orders will be automatically cancelled after 90 days.
6. Freight Shortage or Damage:
In case of shortage or damage, it is the purchaser’s obligation to promptly submit claims directly to the delivering carrier. If you find any damages or discrepancies in count they should be noted on the delivery receipt. If the shortage or damage is concealed at time of delivery, you must contact the carrier and request an inspection within 15 days of delivery. Any delay may cause you a loss. Swiss Army Brands, Inc. cannot honor shortage claims for which a carrier is responsible. Apparent packing errors must be reported to us within 30 days of receipt.
7. Proof of Delivery:
In the event that proof of delivery is required, a written request for same must be made within 30 days of invoice date.
8. Deductions or Setoffs:
No deductions or setoffs from invoice payments may be made for any reason unless first authorized in writing by Swiss Army Brands, Inc.
9. Merchandise Returns:
Merchandise may not be returned without the prior approval of Swiss Army Brands, Inc. Merchandise returned without prior approval will be subject to refusal and returned freight collect. Generally Swiss Army Brands, Inc. will accept return for credit any merchandise shipped in error or which, on inspection, is found to be defective in workmanship or materials. Credit is not allowed on worn or misused articles. Returns must be sent prepaid freight. A restocking charge of 15% will apply to all returns accepted for credit where Swiss Army Brands, Inc. is not at fault.
10. Repair and Replacement Policy:
Please do not replace a customer’s damaged Victorinox product and return it for credit. No credits will be issued, or replacements sent for used merchandise returned by you. If your customer’s Victorinox product needs repair for any reason, please send it or have the customer send it via registered mail to the appropriate address below. We will examine the condition of the product, acknowledge receipt and advise you or the customer of our repair or replacement policy. For additional information please refer customers to our Consumer Department at 800-442-2706.
Victorinox Products
Victorinox Service Center
65 Trap Falls Road, Shelton CT 06484
11. Special Note:
The terms and conditions in this price schedule are considered part of Swiss Army Brands, Inc. offer to sell, and shall be included and made part of any resulting contracts or purchase orders accepted by Swiss Army Brands, Inc. and shall take precedence over any conflicting terms and conditions requested or stated in such contracts or purchase orders.
12. Warranty and Limitation of Liability:
The liability of Swiss Army Brands, Inc. with respect to the sale and delivery of goods pursuant to the invoice is limited to repair or replacement of, or credit for, defective goods, at the option of Swiss Army Brands, Inc. Under no circumstance shall Swiss Army Brands, Inc. be liable for economic loss or for any other special, indirect, incidental or consequential damages, of any kind suffered by purchaser.
CUSTOMER SERVICE/ORDER DEPARTMENT 9AM – 7PM EST
TOLL FREE: 800-243-4057 FAX: 800-243-4006 • LOCAL: 203-929-6391 FAX: 203-929-3786 • CONSUMER DEPARTMENT: 800-442-2706